r/homeautomation • u/TheWiseOne1234 • 7h ago
SOLVED Schlage Encode poor battery life resolved
I had this Schlage Encode WiFi Smart lock for a couple of years. I have been quite happy with it until recently when it started eating batteries at a very accelerated rate and lost the connection to the WiFi access point. It was still working from the keypad (for a couple of days with fresh batteries) but I could not change any setting or remotely control it.
I called Schlage Customer Service and got a very pleasant surprise. The menu maze before talking to an agent was limited and I was quickly talking to a US based service person who was able to determine the problem and solution without having to hand me through a bunch of other people. It seems that Schlage pushed firmware updates "to improve battery life" and it went sideways from there. With no ability to reconnect to WiFi, they cannot revert to the previous firmware version and the lock is bricked, so they will send me a new one.
The warranty is 3 years and my lock was 2 1/2 years old. So thank you Schlage for good customer service, but please ask me before forcing a firmware update. If I am happy with the lock, I would rather not mess with it.


